Trade FAQs
Answers to common questions about Ovlight’s Trade Program, materials, and digital manufacturing.
Ordering
How do I place an order? +
Orders can be placed directly through your Trade Account or via our team for tailored project support.
What payment methods do you accept? +
We accept major credit cards and secure digital payments. Full payment is required to begin production.
Lead Time & Shipping
What is the production lead time? +
Most orders are produced within 1–2 weeks, depending on complexity and quantity.
Do you offer international shipping? +
Yes, we ship globally. Shipping timelines vary based on destination and order size.
Returns & Warranty
What is your return policy? +
We accept returns on unused items within 30 days. Custom or large-volume orders may not be eligible.
Do your products come with a warranty? +
All Ovlight products include a 3-year warranty covering manufacturing defects.
Products & Materials
How are Ovlight products made? +
Each piece is digitally manufactured using advanced 3D printing and made-to-order production.
What materials do you use? +
We use plant-based polymers derived from renewable sources, engineered for durability and light diffusion.